Help Center
Welcome to the Wallpaper By Sheri Help Center.
We’re here to assist you with every step of your shopping experience — from placing an order to receiving your beautiful wall décor.
Find answers to common questions below, or reach out to our support team for personalized assistance.
🛍️ Ordering Assistance
How do I place an order?
Simply browse our collection and add your favorite items to your cart. Once you’re ready, proceed to checkout and follow the payment instructions.
Can I modify or cancel my order?
You can request a modification or cancellation before the order is shipped. Once dispatched, we are unable to change or cancel it, but you may return it after delivery according to our Return Policy.
Do you offer custom or personalized items?
Yes, some of our wall décor and wallpaper items can be customized. Please contact us for more details before placing your order.
🚚 Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes:
- USA: 5–7 business days after shipping
- Europe: 10–15 business days
- International: 10–20 business days (depending on customs and location)
How can I track my order?
You’ll receive a shipping confirmation email with a tracking number once your order ships. Please allow up to 48 hours for tracking updates to appear.
📦 Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase.
How do I start a return?
Email us at WallpaperBySheri@hotmail.com with your order details. Once approved, we’ll send return instructions and a prepaid shipping label if applicable.
When will I receive my refund?
After receiving and inspecting your return, refunds are typically issued within 10 business days to your original payment method.
💳 Payments & Billing
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure digital payment methods.
Is my payment information safe?
Absolutely. We use secure payment processing systems to ensure your personal and financial data remain protected at all times.
🖼️ Product Information
Will the colors look exactly like the photos?
We strive for accurate representation, but slight variations in color or texture may occur due to lighting and screen display differences.
Do you provide installation advice for wallpapers?
Yes, we can provide simple installation guidance or care instructions upon request. Feel free to contact us for recommendations.
🧾 Order Issues
What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery with photos and your order number. We’ll promptly arrange a replacement or refund.
My package hasn’t arrived — what should I do?
Check your tracking details first. If your order shows delivered but you haven’t received it, contact us and we’ll help investigate with the courier.
🧠 General Support
How can I contact customer service?
You can reach our friendly support team by email or phone during business hours. We aim to respond to all messages within 24 hours.
📞 Contact Us
Wallpaper By Sheri
Company Name: WALLPAPER AND PAINTING BY SHERI LLC
Email: WallpaperBySheri@hotmail.com
Phone: +1 937-930-1666
Address: 7115 Creek Drive, New Port Richey, FL 34655, United States