FAQ
❓ Frequently Asked Questions
Welcome to the Wallpaper By Sheri FAQ page.
Here you’ll find answers to the most common questions about our products, orders, shipping, and policies.
If you don’t see your question here, feel free to reach out — we’re always happy to help.
🛒 1. How do I place an order?
You can easily place an order by selecting your desired products, adding them to your cart, and proceeding to checkout. Follow the steps to complete payment and confirm your order.
🧾 2. Can I make changes to my order after it’s placed?
Changes or cancellations can only be made before your order has shipped. Once it’s dispatched, we’re unable to modify it.
📦 3. How long does order processing take?
All orders are processed within 1–3 business days after payment confirmation, excluding weekends and holidays.
🚚 4. How long does shipping take?
Estimated delivery times:
- USA: 5–7 business days after shipping
- Europe: 10–15 business days
- Other International Destinations: 10–20 business days depending on customs and location
🌎 5. Do you offer international shipping?
Yes. We ship worldwide. Delivery time and rates vary depending on the destination.
💰 6. Do you offer free shipping?
Yes, we offer free shipping within the USA and Europe.
💳 7. What payment methods do you accept?
We accept most major credit and debit cards, and other secure online payment methods.
🔒 8. Is my payment information secure?
Absolutely. Your personal and payment information is protected through secure encryption technology.
🖼️ 9. Are the product images accurate?
We strive to display our wallpapers and wall décor as accurately as possible. However, slight variations in color or texture may occur due to screen settings and lighting differences.
🎨 10. Do you offer custom or personalized designs?
In some cases, yes. Please contact us directly to discuss customization options before placing your order.
🧰 11. How do I install wallpaper correctly?
We recommend following the instructions included with your order. You can also contact us for basic installation guidance or care tips.
💬 12. Can I return or exchange an item?
Yes. We offer a 30-day return policy for unused and undamaged items in their original packaging. Please contact us before sending any return.
💵 13. How long does it take to receive my refund?
Refunds are typically processed within 10 business days after we receive and inspect your return.
🧾 14. What should I do if I receive a damaged or defective product?
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos. We’ll arrange a replacement or refund promptly.
📬 15. What happens if my package is lost or missing?
If your order hasn’t arrived within the expected timeframe, contact us. We’ll help track your shipment and resolve any issues with the courier.
📮 16. Do you ship to P.O. Boxes?
We do our best to accommodate P.O. Box deliveries, but some carriers may have restrictions. Contact us before placing an order if you need this service.
⚖️ 17. Are customs fees or import taxes included in the price?
No. International customers are responsible for any applicable customs duties, import taxes, or fees charged by their country’s customs office.
🧾 18. Can I request an invoice for my order?
Yes. We can provide a digital or printed invoice upon request. Please include your order number when contacting us.
🕓 19. What should I do if I entered the wrong shipping address?
If you notice an error in your shipping address, please contact us immediately. We can update it before shipment but cannot make changes once the package is sent.
🤝 20. How can I contact customer service?
You can reach our support team anytime by email or phone. We aim to respond within 24 hours on business days.
📞 Contact Us
Wallpaper By Sheri
Company Name: WALLPAPER AND PAINTING BY SHERI LLC
Email: WallpaperBySheri@hotmail.com
Phone: +1 937-930-1666
Address: 7115 Creek Drive, New Port Richey, FL 34655, United States